Frequently asked questions

Answers to your most common queries.

Can't find an answer? Email us at hello@myattandco.com or write to us on our Contact page.

Billing and account

How do I change my password?

Once signed into your account, you can change your password by clicking My Account from the top navigation menu.

Select Password and update your password.

How do I reset my password?

Option 1: You can use the direct link: Forgot Password

Option 2: On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. Make sure to check your junk and SPAM folders for this email if there is a delay in receiving it.

In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalogue page.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu.

Select Billing and update your billing information.

I have a free subscription plan. How do I upgrade it?

You can upgrade your subscription plan by going into your My Account > Billing > Change Plan.

Do you offer school subscriptions?

Yes. Single or multiple subscriptions can be purchased for your school here.

Any questions email hello@myattandco.com.

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I cancel my recurring subscription?

You can cancel your membership at any time.

Login and go to My Account > Billing > Change plan > Cancel membership.

Your membership will expire at the end of that billing cycle. You will still have access to the live webinar sessions and the collection of free films that are rotated.

Playback

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Can I watch videos using Chromecast and AirPlay?

Yes! Both Chromecast and Airplay are compatible with our site.
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To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
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To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.

Other